ANZ Bank, Cranbourne

Reviews of ANZ Bank, Cranbourne

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  Isidore Hawes Added February 25, 2024

  ★ ☆ ☆ ☆ ☆
  The service at the Cranbourne Park Shopping Centre branch is dismal. The staff make a fairly good attempt to be smiling and friendly but everything else from product knowledge to timeliness needs to be vastly improved. What use is an advance appointment if one has to wait 45 minutes before being called in? And this has happened every single time I had an appointment with this branch. Very dissatisfied with the service at this branch!
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  Blair Van Den Berg Added February 20, 2024

  ★ ☆ ☆ ☆ ☆
  I just tried to deposit $ 200 into the ATM and the ATM got jammed and took the money. And told me to contact the branch. This is not exceptable. Especially that the $ 200 was my daughters pocket money.
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  Ali Zeerak Added February 15, 2024

  ★ ☆ ☆ ☆ ☆
  I have an account with ANZ since the day I first arrived to Australia. Today I had the worst experience. The staff just discriminated the client with labelling as illegal, migrant and having a non compliant documentation with false information and regarded as ANZ banking policy. In fact the docmuneta were all certified by the Australian government.
  
  I simply requested the copy of the policy and he then denied to have a copy of the policy.
  
  Asked for the Manager and was asked to wait, waited for an hour he didn’t show up.
  
  Very surprised as how come bank as ANZ can hire people as such.
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  Jaspal Kamboj Added February 07, 2024

  ★ ☆ ☆ ☆ ☆
  I'm not sure why our business decided to go with ANZ. When we have to wait for 45 minutes in the line just to deposit cash with the teller.
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  Dave Added February 04, 2024

  ★ ★ ☆ ☆ ☆
  Spent 36 minutes in line to deposit cash. After finally getting to a teller, the teller deposited the cash and asked me to sign the deposit slip and confirm the account details. All good… I thought.
  
  He then asked for my name address etc which I gave. At the very end of this, he then asked for ID which I had left in the car. He checked with 2 supervisors and came back and withdrew all the funds and proceeded to tell me without ID he could not deposit.
  
  This should have been mentioned at the start of the transaction. Not after spending 10 minutes doing the transaction.
  
  I went to the car and came back only to wait in queue for another 25 minutes, they wouldn’t even let me jump the queue to re do it.
  
  Not the fault of the branch, but for ANZ to cut costs and decide that a 10-15 minute wait in line is acceptable and thus only run two tellers 5 days a week is disgraceful. I feel very sorry for the branch staff who would cop slack from irate customers daily. Whilst in the queue there were 2 customers getting very fed up and attempting to influence me and others to join them in their angry protest. Not great. Billions in profit and can’t even have 3 tellers on in peak periods.
  
  If not for the lovely lady who served me the second time it would have been a 1 star. Bank reviews mean nothing and people won’t read this or think twice as we need banks. But I am glad I don’t bank with ANZ personally as this situation was terrible. Just do as much banking as you can on your own and pray you never need to require assistance from a real person!

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